The measure of good customer service is that people like you at the end of it. But there are two schools of thought on how to get there: build a personal relationship with the customer or emphasize judicious use of his time.
Source: www.wsj.stfi.re
The challenge is ‘No service, the best service’ or is ‘More service better’? @Amazon and @Zappos line up on opposite ends of the spectrum #custserv #custexp #cctr
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